Health Coach - Bilingual / Multilingual

5 days ago

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Scene Health

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Scene Health is a healthcare company focused on improving medication adherence through technology and human interaction. They utilize people, science, and technology to provide breakthrough medication support, aiming to enhance health outcomes and reduce healthcare costs. Their approach includes real-time adherence data, support for chronic health conditions, and innovative solutions like video directly observed therapy (DOT). Scene Health serves health plans, public health organizations, health systems, and clinical trials, striving to make remote care accessible and efficient while addressing social determinants of health.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

📋 Description

• As a Health Coach, you will be responsible for enrolling patients into a high-touch health program that will support their adherence to medications and lifestyle changes. • Your role is crucial in establishing trust, motivating patients to commit to their health goals, and ensuring they feel supported every step of the way. • You will communicate with patients via phone calls, SMS, and video check-ins to help them overcome barriers and stay engaged in their care. • Conduct outreach via phone, SMS, and video to engage patients and enroll them in the health program. • Build rapport and establish trust with patients to motivate them toward improved health behaviors. • Educate patients on the benefits of the program, including improved health outcomes and reduced hospitalizations. • Guide patients through the enrollment process, ensuring they understand the next steps and feel confident in their decision. • Assist patients with technical setup, including app downloads and troubleshooting, to ensure seamless program participation. • Effectively overcome patient objectives, questions, and/or technical barriers to ensure a seamless onboarding process • Connect patients to the health system and existing health resources via multiple modalities, including their primary care providers, lab services, pharmacies, and health plan benefits • Maintain accurate and detailed records of patient interactions, enrollment status, and follow-ups. • Monitor patient adherence and provide ongoing motivation and support through regular check-ins. • Collaborate with cross-functional teams to refine patient engagement strategies and improve program success. • Provide feedback on patient challenges and recommend process improvements to enhance program effectiveness. • Establish strong relationships with patients and the Care Team, which includes nurses, pharmacists, and managers.

🎯 Requirements

• 3+ years of experience in health education, patient engagement, or a related healthcare role • Background in health coaching, public health, or community health work • Strong interpersonal skills with the ability to engage in warm, empathetic conversations • Excellent verbal and written communication skills • Experience conducting outreach via phone, SMS, and video communication • Ability to explain complex health concepts in a simple, motivating way • Proficiency with database systems and mobile applications • Bilingual or Multilingual (Spanish or other languages) • Weekend availability

🏖️ Benefits

• Work remotely • Competitive salary and benefits package • Be part of a mission-driven team dedicated to improving patient health • Opportunities for professional growth and development • A supportive and collaborative work environment