Technical Project Manager - Site Reliability

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Hybrid IT Monitoring & Management • Hybrid IT Service Assurance • AIOps • Monitoring Platform • IT Operations

501 - 1000

💰 $21.2M Venture Round on 2022-10

Description

• Assist Site Reliability team in managing and coordinating team projects • Coordinate and keep track of SaaS customer lifecycle events like migrations, deployments and upgrades • Work with technical subject matter experts for on-time delivery of customer platforms as per requirements • Act as an escalation point for the SRE team in India • Mitigate project risks for timely fulfilment of project deliverables • Contribute to management of pre-defined checklists /project plans • Manage team projects and tasks through Salesforce and Jira ticketing system • Prepare for & attend project meetings as needed. Update Slack & Teams channels with Meeting Notes • Optimize performance to spend where you need to and redistribute resources • Prepare Service usage and error dashboards • Able to occasionally work off hours for planned maintenance or unplanned emergencies as needed • Work on special projects as assigned

Requirements

• From 1 to 3 years of successful project management or equivalent experience • Excellent written and verbal communication skills • Exposure to Agile project management practices is a plus • Ability to work under pressure and with tight deadlines • Experience in technologies like Jira, Salesforce, Slack, Microsoft Teams • Self-motivated and able to work both independently and within a team on multiple engagements/project • Familiarity with collaboration tools like Jira, Confluence, Sharepoint and ticketing systems like Salesforce is highly desirable • PMP or equivalent certification is a plus

Benefits

• A remote-first culture - work from home or come into the office, it's totally up to you. • Comprehensive medical, dental and vision plans. • 401(k) plan with employer match. • Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize. • Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization. • 5-year Service Milestone Sabbatical. • Paid parental leave. • Generous employee referral bonus program. • Pet insurance. • HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays. • Regular virtual company-wide events, including cooking classes, yoga, meditation and more. • The opportunity to learn and develop from some of the best and brightest minds in the industry!