Technical Analyst, Pharmacy Support

5 days ago

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ScriptPro

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ScriptPro is a company that provides a wide range of operational, financial, and clinical solutions for pharmacies. Their offerings include advanced pharmacy management and workflow systems, robotic prescription dispensing, and personalized patient care solutions aimed at improving pharmacy efficiency and patient outcomes. With over 30 years of innovation in the pharmacy sector, ScriptPro is committed to helping pharmacies optimize their operations and deliver exceptional patient care, making significant strides in medication adherence and management.

pharmacy robotics • Inventory Mgmt • Pharmacy Workflow • Med Order • LTC

501 - 1000 employees

Founded 1994

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

📋 Description

• Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! • You’ll troubleshoot and resolve technical issues related to software, hardware, and POS systems. • The Pharmacy Support Analyst role at ScriptPro is responsible for troubleshooting, analyzing, and maintaining ScriptPro systems. • This person will consult with customers to help identify recommended best practices for system configuration. • This is a remote work from home position regardless of location. • Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.

🎯 Requirements

• Associate’s degree in a computer or computer science related field or equivalent • 3+ years related experience • 3+ years experience with Windows OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting • Advanced knowledge of desktop and peripheral hardware troubleshooting • Experience supporting proprietary software applications • Experience with a remote support tool (BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc.) • Working knowledge of connectivity and networking concepts • Intermediate knowledge of SQL databases and query syntax • Experience with a help desk ticketing system (Oracle, Siebel, or other CRM systems) • Experience with SLA driven resolution times • Efficient typing skills are a must; candidate must be able to type 50 WPM • Positive attitude, drive, and tenacity • Ability to thrive in a position supporting a constantly evolving and growing industry • Excellent written and verbal communication skills • Ability to multitask with varying priorities, while still maintaining a high attention to detail • Exemplary attendance and punctuality • Outstanding customer service skills • Problem solving and analytical skills

🏖️ Benefits

• Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability • 24/7 on campus Gym • Vitality Wellness Program that helps lower your premium costs • Paid Time Off (PTO, Maternity, Paternity, Adoption Leave) • Nine (9) paid holidays • Paid volunteer hours • Employee Assistance Program • Company-sponsored events and team-building activities • 401(k) Retirement Plan with company match • Financial investment services • Employee discounts on products and services