SearchStax
SearchStax is a company that specializes in providing advanced site search solutions to improve website visitor experiences. Their AI-enabled platform offers features such as auto-complete suggestions, related searches, and filtering options to help users quickly find the content they need. SearchStax's solutions are designed to enhance marketing agility and drive visitor engagement by analyzing search behaviors and optimizing search functionality. Trusted by over 700 global customers, the company provides secure and compliant services including managed search and Solr consulting. SearchStax aims to empower marketers with tools to effortlessly direct visitors to valuable content, resulting in improved website outcomes.
Search-as-a-Service • Apache Solr-as-a-Service • Cloud Apache Solr • Site Search • Managed Solr
Customer Success Manager
2 days ago
🇺🇸 United States – Remote
💵 $100k - $120k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
SearchStax
SearchStax is a company that specializes in providing advanced site search solutions to improve website visitor experiences. Their AI-enabled platform offers features such as auto-complete suggestions, related searches, and filtering options to help users quickly find the content they need. SearchStax's solutions are designed to enhance marketing agility and drive visitor engagement by analyzing search behaviors and optimizing search functionality. Trusted by over 700 global customers, the company provides secure and compliant services including managed search and Solr consulting. SearchStax aims to empower marketers with tools to effortlessly direct visitors to valuable content, resulting in improved website outcomes.
Search-as-a-Service • Apache Solr-as-a-Service • Cloud Apache Solr • Site Search • Managed Solr
📋 Description
• SearchStax is seeking a Commercial Customer Success Manager (CSM) to own a high-volume, low-touch book of business consisting of mid-market accounts. • This role will be instrumental in driving adoption, mitigating churn, ensuring renewals, and identifying upsell opportunities for customers using our Managed Search product. • Work closely with technical champions, engineers, and IT stakeholders, ensuring that our customers maximize the value of our platform while reducing friction in search deployment, scaling, and optimization.
🎯 Requirements
• 3+ years in Customer Success, Account Management, or Technical Account Management for a SaaS or cloud-based product. • Technical Acumen: Comfortable discussing search infrastructure, cloud-based deployments (AWS, GCP, Azure), APIs, and database management (Solr, Elasticsearch, MongoDB, etc.). • Industry Background: Experience working with DevOps, IT Ops, Engineering, or Data teams is highly preferred. • Customer-Centric Mindset: Ability to build relationships with technical stakeholders and drive value-based conversations. • Results-Driven: Proven ability to meet or exceed churn mitigation, renewal, and expansion targets. • Strong Communication Skills: Able to translate complex technical concepts into actionable insights for customers. • Process-Oriented: Comfortable managing high-volume customer engagement efficiently through automation, playbooks, and CRM tools.
🏖️ Benefits
• Beyond base salaries, SearchStax employees enjoy a comprehensive benefits package, with potential for equity and performance-based bonuses.
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