Customer Success Manager, German Speaking

October 18

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Secfix

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Ethical Hacking • Pentesting • Security Consulting • Pentest • Web Architecture Security

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Description

• Remote (+/- 2hrs from Germany GMT+1). C2 German Language is essential • Manage the customer lifecycle from day 1 for customers from the DACH region • Thrive in a startup environment, seeking ways to improve processes and provide additional value • Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs • Drive customer adoption and ensure successful onboarding to increase customer retention and revenue • Onboard and support Secfix customers through the lifecycle of their certification journey • Become an expert in ISO 27001, GDPR and other forms of compliance

Requirements

• English (fluent) and German (C2) • Great time management and organisational skills • Excellent communication skills • Ideally 2+ years of experience in customer success management or account management roles at a high-growth B2B SaaS company • Comfortable talking through basic technical concepts with a technical audience • Proven track record of managing multiple concurrent projects • Experience working with cross-functional teams (Sales, Support, Engineering, Product) • Energetic and engaged with remote culture

Benefits

• 100% remote work with a virtual office in Gather. • Industry-competitive local salaries .We pay local rates that are at or above the market. • Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success. • 26 days holiday + local public holidays. • Comprehensive health coverage. • €1,000 annual personal development budget. • Remote workspace budget and access to co-working spaces. • Annual retreat to build connections and inspire ideas. • Latest tech equipment (MacBook, monitors, headphones). • Company-wide events to build relationships and have some fun! • We are backed by top VCs and accelerators and have direct access to world-class mentors.