Technical Support Engineer

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Secfix

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Description

• Job Title: Technical Support Engineer • Location: 100% Remote (within +/- 2hrs of Berlin CET) • Compensation: €2.5k - €3.5k per month (depending on location) + Shares 0.001% - 0.05% + Generous Benefits. • About Secfix: Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. • About Our Team: We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. • Role responsibilities include troubleshooting complex technical issues, developing product understanding, communicating with users for market feedback, and leading Support Engineering best practices.

Requirements

• You have 2-5 years of customer-facing, technical experience as a support engineer, product engineer, solutions engineer, or similar - ideally within a B2B SaaS environment. • 1-3 years of backend experience. Professional experience with Java Spring Boot, Typescript and PostgreSQL and a desire to expand those skills. Be familiar with REST API development and service integrations. • You have hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure, Operating Systems (Windows, MacOS, Linux) and cloud application architecture. • You’re familiar with Zendesk or other ticketing software. • You’re an expert problem solver - you can solve complex problems within a fast-paced startup environment. • You have a calm and patient demeanor, especially when faced with challenging customer interactions. • You’re hands-on with an ownership mindset. You’ve owned end-to-end processes, from research right through to updating knowledge base documentation. • Excellent written and verbal communication in English. Both - with customers in a chat and when creating and maintaining beautiful and clear knowledge base articles. • You’re hard working, and excited about getting your hands dirty in a startup environment. • You learn fast - you’re not afraid to learn and fully implement a new technology.

Benefits

• Remote Work: 100% remote work with a virtual office in Gather. • Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. • Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success. • Holidays: 26 days holiday + local public holidays. • Health Insurance: Comprehensive health coverage. • Development Budget: €1,000 annual personal development budget. • Workspace Budget: Remote workspace budget and access to co-working spaces. • Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!). • Tech Equipment: Latest tech equipment (MacBook, monitors, headphones). • Company Events: Company-wide events to build relationships and have some fun! • Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.