Junior Customer Support Associate

9 hours ago

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Second Nature

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Description

• The Company • Obesity has become a global epidemic; in the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that’s 10% of the NHS budget). • What’s shocking is most of this is preventable – through sustained lifestyle and habit change. • Enter Second Nature. • We’re here to help people take control of their health. • By bringing together behavioural science, technology, and incredible people, our grand mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all. • Our digital habit change programme – delivered digitally through a mobile app – helps people to improve their lifestyle, lose weight, and ultimately reduce their risk for conditions such as type 2 diabetes. • We’re also one of the few consumer health brands that are also actively commissioned by the NHS to help people living with type 2 diabetes and the national weight management service. • You can find out more about working with us here and here. • The role: • We are looking to bring on a Junior Customer Support Associate to help us to drive improved member outcomes and engagements in the programme. • The role primarily entails: • Calling and on-boarding people who have been referred to the programme via their GP onto the Second Nature programme. • Calling our NHS and Partnerships members to provide guidance on how to follow the programme and to obtain weight loss data at certain timepoints. • 6-month rolling contract • Location: Remote working - UK only • Salary: £23,850 pro rata (based on a full-time role at 40 hours) • Part-time hours (20-30 hours available): • 20 hours per week - 4 hours per day on any 5 days of your choice (Monday - Saturday 9am - 7pm) • 25 hours per week - 5 hours per day on any 5 days of your choice (Monday - Saturday 9am - 7pm) • 30 hours per week - 6 hours per day on any 5 days of your choice (Monday - Saturday 9am - 7pm)

Requirements

• This is a heavily task-oriented role. Therefore, the ideal person really thrives in a high-paced environment. • You're a quick learner and you easily adapt to new or changing processes. • You'll need to be organised and structured in the way you approach your work to achieve the desired outcomes. • You have a meticulous approach to the importance of accurate data entry. • You'll need to be particularly thorough and detail-orientated when it comes to phone communications. • You love communicating with people over the phone. Interacting with our members motivates you and gives you energy. • You'll be comfortable dealing with sensitive conversations over the phone. • You're highly empathetic and care about the problems our members are facing.