Secureframe
Secureframe is a company that specializes in automating compliance processes to help businesses efficiently manage their security, risk, and compliance tasks. With a platform supported by AI, Secureframe offers tools for automated evidence collection, risk management, and continuous monitoring, allowing companies to streamline their compliance with various frameworks such as SOC 2, ISO 27001, HIPAA, PCI DSS, and GDPR. Its services cater to businesses of all sizes, providing solutions that enable easier compliance and security management, thereby building customer trust and accelerating sales cycles.
SOC 2 • ISO 27001 • Security • Compliance • Audit
Customer Success Manager
September 5, 2024
Secureframe
Secureframe is a company that specializes in automating compliance processes to help businesses efficiently manage their security, risk, and compliance tasks. With a platform supported by AI, Secureframe offers tools for automated evidence collection, risk management, and continuous monitoring, allowing companies to streamline their compliance with various frameworks such as SOC 2, ISO 27001, HIPAA, PCI DSS, and GDPR. Its services cater to businesses of all sizes, providing solutions that enable easier compliance and security management, thereby building customer trust and accelerating sales cycles.
SOC 2 • ISO 27001 • Security • Compliance • Audit
📋 Description
•Own customer relationships post-sale which includes adoption, ensuring satisfaction, and renewals •Know the product inside and out so you can manage customer activities including onboarding, training, and growth •Become an expert in SOC 2, ISO 27001, HIPAA, and other forms of compliance •Set-up recurring customer syncs to discuss progress towards goals, opportunities to leverage the platform, and gather any relevant feedback •Deliver on key success metrics such as NPS and CSAT along with achieving internal team goals •Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy •Constantly analyze, refine, and iterate on internal processes to make them more efficient
🎯 Requirements
•2+ Years of experience in GRC or Risk Advisory, risk management, compliance, or audit •Interest in supporting sales and commercial business development efforts •Strong empathy for customers and passion for revenue growth •Great people skills – ability to quickly understand your audience and tailor the right message to them •Ability to collaborate and communicate effectively along with balance the needs of the Secureframe team and our customers •Ability to manage multiple accounts/priorities at a time with attention to detail •Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous •Passion and ability to work well in a fast-paced, rapidly changing environment
🏖️ Benefits
•Medical, dental, and vision benefits for you and your dependent(s) •Unlimited PTO •401(k) •Paid family leave •Ground floor opportunity as an early member of the team
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