Lead Community Manager
Yesterday
Description
• Seedworld Studio is looking for an experienced Contract Lead Community Manager. • Responsible for building, growing, and maintaining a vibrant and engaged online and offline community. • Act as the primary point of contact between Seedworld and its audience. • Drive engagement and support through communication, strategic thinking, and relationship-building skills. • Engage and build relationships across numerous community platforms including Discord, Epic, Steam, Reddit, TG and more. • Provide timely responses to community posts and reviews on Steam and Meta platforms. • Develop and implement strategies to attract new members to the Discord community. • Work closely with mod team to ensure common community issues are surfaced and addressed. • Be the primary representative for live-service game to the community. • Analyze community conversations weekly and create a feedback strategy. • Work with Social Media Manager and Marketing Directors on marketing initiatives. • Coordinate and participate in Community Play Days and Q&As on a bi-weekly and quarterly basis. • Refresh community guidelines ensuring adherence to Seedworld brand. • Monitor and moderate community conversations ensuring adherence to guidelines. • Develop community engagement and growth performance metrics.
Requirements
• Deep understanding of community management platforms and ecosystems • Exemplary product and brand communications, copywriting, and creative writing skills • Outgoing and proactive in connecting with the community to build relationships • Knowledge of the video game landscape, with focus on web3 games and its nuances • Organized self-starter, with demonstrated ability to plan and self-manage concurrent content pipelines and programs, while working in a team environment • Ability to aggregate and analyze data, communicating key learnings cross-functionally • Must have excellent communication, time management, relationship building, conflict management, and organizational skills • Must have the ability to give and receive constructive feedback • Should be able to multi-task and to adapt easily to change • Positive, professional, collaborative, and flexible attitude • 4+ years experience in community management, social media management or marketing and have managed live-service games • Experience working in small teams • Experience with quantitative and qualitative data analysis
Benefits
• 21 days of holidays / year + local bank holidays. • Sick days. • Budget for training / courses. • Budget towards purchasing work equipment such as laptop.
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