Escalations Specialist

Yesterday

Apply Now

Receive Emails with Similar Jobs

Self Financial, Inc.

WebsiteLinkedInAll Job Openings

Financial technology • Consumer financial services • Consumer services • Financial services • fintech

51 - 200

Description

• Self Financial empowers people to build credit and savings. • As an Office of the President Escalations Specialist, resolve escalated customer support cases. • Handle complex customer cases and ensure timely resolutions. • Build relationships to understand customer needs. • Collaborate with internal teams for seamless customer experience. • Document interactions and generate reports on escalations. • Assess and improve processes for customer escalations.

Requirements

• 3-5 years experience in a customer support role, with at least 2 years resolving escalated cases through live inbound and outbound calls. • Experience in a FinTech, Banking or Healthcare contact center is strongly preferred. • Experience with Salesforce.com, Medallia Suite, and Google Suite is strongly preferred. • Enthusiastic and “self-starter” approach • Experience with solving problems in a dynamic customer-facing environment and providing consistent support. • You bring high energy and interest to customer inquiries and remains empathetic, calm and respectful. • A process-driven mindset; you can identify issues of all kinds and offer solid solutions • Strong written, verbal, and organizational skills

Benefits

• Company Equity in the form of Stock Options • Quarterly performance-based bonuses • Generous employer-paid health, vision and dental insurance coverage • Flexible vacation policy • Educational assistance • Free gym membership • Casual dress code • Team building events and activities • Remote work arrangements/ flexible work schedule • Paid parental leave