Senior Technical Support Engineer
Yesterday
Description
• Analyze, reproduce, and resolve technical problems for Semgrep products. • Own customer issues from initiation to resolution. • Manage support tickets. • Prioritize feature requests with product and engineering teams. • Contribute to technical support functions and documentation. • On-call duties and support operations improvements.
Requirements
• Excellent written and verbal communication skills. • Deep understanding of developer workflows and build systems. • Familiarity with Web Application Security concepts. • Basic understanding of API and Webhooks. • 2+ years of experience in customer support. • Ability to work during CET hours and on-call.
Benefits
• Comprehensive health plans • Generous vacation time • 401k • Learning stipends • Equity and benefits in addition to salary.
Apply NowSimilar Jobs
December 3
Join SailPoint as a Sr. Cloud Support Engineer to assist customers using IdentityNow. Ensure customer satisfaction through effective problem resolution and collaboration.
November 29
Provide exceptional remote technical support for Agilent's life science products. Minimize customer downtime and ensure satisfaction.
November 27
Join JumpCloud as a Technical Support Engineer, remotely supporting macOS and directory services.
🇬🇧 United Kingdom – Remote
💰 $66M Series F on 2021-10
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
November 23
Join Nerdio as a Senior Support Engineer, working with Azure Virtual Desktop for deployment and support. Provide technical assistance and ensure customer satisfaction.
🇬🇧 United Kingdom – Remote
💵 $80k - $100k / year
💰 Series B on 2022-12
⏰ Full Time
🟠 Senior
📞 Support Engineer
November 16
Join Anord Mardix as a Power Management Systems Engineer. Focus on servicing and troubleshooting critical power systems across UK and Europe.
🇬🇧 United Kingdom – Remote
💰 Post-IPO Equity on 2023-11
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🇬🇧 UK Skilled Worker Visa Sponsor