Semgrep
We’re Semgrep, a software security company. Our mission is to profoundly improve software security and reliability to safeguard human progress.
51 - 200 employees
Senior Technical Support Engineer
December 11, 2024
Semgrep
We’re Semgrep, a software security company. Our mission is to profoundly improve software security and reliability to safeguard human progress.
51 - 200 employees
📋 Description
• Analyze, reproduce, and resolve technical problems for Semgrep products. • Own customer issues from initiation to resolution. • Manage support tickets. • Prioritize feature requests with product and engineering teams. • Contribute to technical support functions and documentation. • On-call duties and support operations improvements.
🎯 Requirements
• Excellent written and verbal communication skills. • Deep understanding of developer workflows and build systems. • Familiarity with Web Application Security concepts. • Basic understanding of API and Webhooks. • 2+ years of experience in customer support. • Ability to work during CET hours and on-call.
🏖️ Benefits
• Comprehensive health plans • Generous vacation time • 401k • Learning stipends • Equity and benefits in addition to salary.
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