Product Support Engineer - Spanish Speaker

November 7

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Semperis

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Active Directory • Disaster Recovery • Identity and Access Management • AD forest recovery • Cybersecurity

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Description

• Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies. • Responsible for solving technical issues and provide stellar customer service on security and identity products. • Integral in shaping future product development by listening to customer challenges. • Monitor the Support Queue to ensure all SLA are being met. • Create Knowledge base articles on regular basis to grow and mature our KB repository.

Requirements

• Professional or Native level of Spanish Language Skills a MUST • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration). • Experience with Cloud technologies like Azure, AWS, and Google. • Basic knowledge with analyzing TCP-dumps, Wireshark. • Customer Facing support experience in a highly technical environment • Active Listening. Listen to customers to understand their technical issues, concerns, and requirements. • The ability to clearly and effectively communicate technical concepts to technical and non-technical stakeholders (CSMs). • Manage multiple tasks and prioritize customer issues based on their level of urgency. • Adaptability and Flexibility: Each customer interaction is unique, and as Product SE, you are expected to adapt to different communication styles, personalities, and technical challenges. • Hands on professional experience with Active Directory Management, including users and groups, schema knowledge, LDAP, Group Policy, SysVol and Enterprise Administration? • 2+ years of Client facing experience in a technical support environment?