Senture, LLC is a leading provider of multichannel contact center and business process outsourcing (BPO) solutions. The company partners with clients to elevate customer interactions through strategic insights and effective service delivery. With a strong emphasis on technical support and customer satisfaction, Senture operates in both public and private sectors, leveraging their 20 years of experience and over 4,000 employees to drive performance and exceed client goals.
Contact Center Services β’ Data Management β’ Knowledge Management
March 6
π Alabama β Remote
π Florida β Remote
+10 more states
π΅ $65k - $70k / year
β° Full Time
π‘ Mid-level
π Senior
βοΈ Content Writer
Senture, LLC is a leading provider of multichannel contact center and business process outsourcing (BPO) solutions. The company partners with clients to elevate customer interactions through strategic insights and effective service delivery. With a strong emphasis on technical support and customer satisfaction, Senture operates in both public and private sectors, leveraging their 20 years of experience and over 4,000 employees to drive performance and exceed client goals.
Contact Center Services β’ Data Management β’ Knowledge Management
β’ Develop content for the proposal department to answer RFx requests β’ Write case studies, past performance narratives, white papers, capabilities statements, marketing material β’ Interview SMEs to draft content β’ Translate solution design points into high level diagrams β’ Draft narrative from bullet points, summaries, and technical discussions β’ Format, proofread, and finalize outgoing writing assignments β’ Draft boilerplate content when not working on other assignments β’ Attend and assist during proposal and general business development meetings
β’ Undergraduate degree in English, Communications, Journalism, Marketing, or related field β’ Three years of experience with Federal/SLED government proposals β’ Ability to prioritize and multi-task working on large assignments and small tasks β’ Strong organizational skills and attention to detail β’ Excellent written and oral communication skills β’ Proficiency with Microsoft Office and Adobe Suites β’ Basic understanding of call center operations β’ High-level understanding of emerging technologies such as Cloud, AI-Assistant, Bots, Conversational AI β’ Inquisitive, and eager to learn about new technology and solutions
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