Customer Success Engineer
Promoted
Promoted
December 28, 2024
🌍 Worldwide – Remote
💵 $70k - $100k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Customer Success Manager
Description
• Provide technical and sales support to clients. • Maintain excellent client relationships. • Investigate bugs and document possible causes. • Work with Ruby, JavaScript, or Python for troubleshooting. • Handle invoicing and follow up with customers. • Reach out to ensure customer satisfaction. • Provide sales support and identify upsell opportunities. • Write blog posts to educate clients on products. • Negotiate enterprise contracts with clients. • Collaborate with teams for high-quality customer service. • Give feedback to development team for product improvement.
Requirements
• Experience in B2B SaaS is a plus. • Sales experience is a plus. • Programming knowledge to troubleshoot customer issues.
Benefits
• High compensation, bonuses, and career opportunities around the globe. • Competitive pay, around 20% more than local averages. • Profit share bonuses for full-time members. • Internal career paths and training reimbursement up to 50%. • Transparency in organization and operations. • A remote-first work environment. • Flexible schedules for team members. • High-trust in team members for independent contributions.
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