Principal Cloud Managed Services Engineer

March 7

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

👷🏻‍♀️ Engineer

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NTT DATA, Inc.

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NTT DATA, Inc. is a global technology services provider that specializes in business transformation through innovative solutions such as network services, cloud consulting, AI, and application modernization. The company is dedicated to helping organizations enhance their operational efficiency, customer experience, and sustainability initiatives. With a commitment to leveraging technology to drive growth and innovation, NTT DATA provides a comprehensive suite of services including data center management, digital workplace solutions, and business process services to meet the unique needs of clients across various industries.

Cybersecurity • Managed Services • Global Data Centers • Cloud Infrastructure • Cloud Communication

10,000+ employees

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Creates and maintains the Cloud-based Infrastructure of managed service to clients. • Provides highly technical or sophisticated in nature support across Cloud technologies/Cloud solutions. • Provides consultancy support where fourth-line engineer teams were unable to resolve the problem. • Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers. • Acts as emergency support contact as needed, for critical client and business-impacting issues. • Communicates with other teams and clients for extending support. • Leads the design and architecture of managed cloud solutions for clients, considering their unique requirements and business objectives. • Oversees the implementation of cloud solutions, including cloud design, configuration, and deployment and ensures adherence to best practices and industry standards. • Monitors and optimises the performance of clients' cloud-based infrastructures, identifying and resolving issues proactively. • Implements and maintains cloud security measures, ensuring compliance with relevant industry regulations and data protection standards. • Leads the troubleshooting and resolution of highly complex cloud-related incidents and problems and provides technical expertise and guidance to resolve critical issues. • Continuously identifies opportunities to improve cloud performance, security, and service delivery, driving process enhancements and technological advancements. • Creates and maintains comprehensive technical documentation, including technical diagrams, configurations, and operational procedures. • Develops scripts and automation solutions, streamlining network operations, and enhancing efficiency. • Plays a pivotal role in deploying and managing cloud solutions, integrating automation tools, and driving innovation to meet the evolving needs of client. • May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. • May work on implementing and delivering Disaster Recovery functions and tests. • Performs any other related task as required.

🎯 Requirements

• Extended Managed Services experience. • Extended knowledge and experience in ticketing tools, preferably Service Now. • Extended experience working in multiple large Global Enterprise client outsourcing projects. • Extended vendor management experience. • Extended in-depth experience and understanding of the IT industry and standards for IT service management. • Extended experience in more than one area of expertise. • Extended experience across Emerging technology and trends impacting IT operations. • Extended experience in designing, implementing, and managing complex enterprise cloud solutions.