Associate Quality Analyst - FieldRoutes

6 days ago

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ServiceTitan

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SaaS • Mobile • FinTech

1001 - 5000

Description

• Manage queue of issues reported by clients. • Research, reproduce, and document defects. • Utilize tools such as SQL, App Insights and Full Story to understand reported defects or identify software defects. • Create detailed issues in Jira that clearly communicate the problem for reproducing. • Engage with engineering, product, and Care team members to provide clarity to isolate root cause. • Act as subject matter expert to communicate proper system usage. • Actively monitor incoming issues and assist in prioritization.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology or Engineering. • Minimum experience: educated in the field or has a technical background (4 years of IT experience). • Clear communicator (written and verbal) to ensure ability to write test plans and test cases and to communicate bugs to developers and other stakeholders. • Creative thinker. • Technical problem solving experience. • Good communication skills and the ability to translate technical requirements into an actionable set of steps. • Ability to focus on deadlines and deliverables to find the defects quickly. • Ability to think abstractly beyond norms. • Attention to detail. • Strong organizational skills. • General understanding of the landscape and lawn services business is a plus. • General understanding of business processes supported by software to be tested including sales, landscape estimating, purchasing, invoicing. • Working knowledge of SQL queries to view underlying data a plus.

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.