Associate Social Media Listener
October 15
Description
• Monitor customer activity on social media channels and engage with customers • Review customer sentiment and log it with meticulous detail • Work with teams across the company to problem-solve and respond to issues • Support a comprehensive customer experience through social media
Requirements
• Ideally 2+ years experience in customer service or support • Ideally 2+ years experience in social media or marketing • Ideally 1+ year of experience with Facebook/Facebook Groups and Google Suite • Ideally 1+ year of experience with Salesforce • Strong sense of priority and ability to multitask • Ability to build networks and develop genuine relationships • Ability to empathize with exceptional listening skills • Strong communication and listening skills • Flexibility to wear multiple hats • Passion for working in an entrepreneurial and fast-paced environment • Analytical mindset able to collect, synthesize, and use social data to affect change • Reliable and secure access to high-speed internet • Native level oral and written communication in English
Benefits
• Flexible time off with ample learning and development opportunities • Comprehensive onboarding program and leadership training • Great work is rewarded through Bonusly and peer-nominated awards • Company-paid medical, dental, and vision, with 100% employer paid options and 90% coverage for dependents • FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger • Parental leave and support, up to $20k in adoption reimbursement • On demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance, legal advisory services, financial planning tools, and more
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