Associate Technical Writer

October 16

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ServiceTitan

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SaaS • Mobile • FinTech

1001 - 5000

Description

• Engage users with goals of driving feature activation and adoption using creative content. • Work closely with R&D project teams, Support teams, and other stakeholders to create documentation. • Prepare, edit, and publish product documentation including user guides and release notes. • Understand technical details of projects and identify audiences for content. • Meet document project milestones in a timely manner and advocate for documentation best practices. • Collaborate with customer feedback programs to address content gaps and improve documentation experience. • Review and edit documentation created by peers for clarity and adherence to templates. • Manage relationships with functional teams to develop content that drives user engagement.

Requirements

• 2-4 year(s) of enterprise-level technical writing experience • User-centric SaaS/software documentation experience • Fluent written and verbal communication skills in English • Experience with video content creation • Bachelor's degree in English, Communications, or related field • Experience in writing clear and concise user documentation that is appropriate for the intended audience • Demonstrated working knowledge of training techniques and best practices for onboarding or adopting new technologies • Strong research and information gathering skills • Experience with agile development methodologies and fast delivery • Ability to read, write, and compile technical documents including feature descriptions, customer use cases, and release notes using industry best practices • Good planning, interpersonal, negotiation, and communication (verbal and written) skills • Ability to multi-task with multiple deadlines and/or milestone requirements • Strong attention to detail and commitment to quality, including proofreading, copy editing and maintaining design consistency • Energetic and able to work in a highly dynamic environment

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.