Principal Product Manager, AI Experiences

April 3

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ServiceTitan

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ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.

SaaS • Mobile • FinTech

1001 - 5000 employees

Founded 2012

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

• Define and refine AI strategy & vision. • Define the overarching strategy for how users interact with AI across our platform, ensuring clarity, consistency, and delight in every experience. • Lead and maintain a cross-cutting AI roadmap spanning most product areas. • Define and deliver a consistent AI experience that is trustworthy. • Partner with AI/ML teams to design experiences that are transparent, explainable, and aligned with user expectations. • Ensure that AI interactions are consistent, coherent and predictable, whether in chat, voice, automation, or other AI-assisted workflows. • Develop and maintain a distinct voice, tone, and persona for AI-driven interactions that align with our brand and customer needs. • Establish frameworks for conversational interfaces, multimodal interactions, and AI-driven workflows that feel seamless and natural. • Collaborate across the organization. • Build strong working relationships with cross-functional partners including developers, designers, UX researchers, data scientists and product managers across numerous product areas to ensure alignment to achieving desired outcomes. • Drive accountability across product areas for delivery against AI roadmap. • Proactively surface and resolve conflicts/bottlenecks to keep initiatives moving forward. • Integrate data and insights. • Engage closely with our customers and strategic partners to understand current processes and needs to surface high impact opportunities for AI experiences. • Continuously test and refine AI interactions based on customer feedback, behavioral data, and usability studies.

🎯 Requirements

• 7+ years in a product management role, preferably in B2B SaaS. • Deep experience productizing AI/ML applications, NLP, and relevant technologies into winning innovative and creative solutions. • A passion for optimizing workflows and reducing cognitive load for users. • Excellent communication and storytelling skills, with the ability to articulate complex AI concepts to diverse audiences. • Skilled communicator to both technical and non-technical audiences, and ability to lead cross-functional teams. • Experience being an influential driver of horizontal product efforts that span the entire product surface. • Demonstrated ability to think creatively and critically, to synthesize data and draw insights, formulate scope and requirements, and validate hypotheses based on data. • Ability to successfully manage competing priorities and maintain close attention to detail. • Self-motivated and goal-oriented individual with excellent organizational skills. • 4-year degree. MBA or related graduate degree strongly preferred.

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.