Principal Software Engineer

October 17, 2024

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ServiceTitan

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ServiceTitan is a comprehensive software platform designed to enhance the productivity and profitability of businesses in the trade industry. It offers a range of features including scheduling, dispatching, marketing, reporting, and financial management, all integrated into a single solution. By streamlining workflows and providing real-time data insights, ServiceTitan helps businesses optimize their operations and deliver superior customer experiences. The platform is especially beneficial for industries like HVAC, plumbing, electrical, and other specialized trades, enabling them to close more sales, improve cash flow, and scale efficiently. With tools for both residential and commercial applications, ServiceTitan empowers contractors and service providers to operate more effectively while delighting their customers.

SaaS • Mobile • FinTech

1001 - 5000 employees

Founded 2012

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

• Lead all technical aspects of an engineering team at ServiceTitan. • Design, implement and improve critical systems and components powering ServiceTitan stack; improve security, availability, reliability, and performance of products. • Build tools to increase efficiency of engineers; improve performance, processes, and quality across the whole engineering team. • Mentor and guide Engineers across engineering as a whole. • Work closely with Recruiting; interview candidates and co-own activities related to lead generation and screening. • Contribute to the roadmap and resource planning. • Determine metrics for success and constantly measure them. • Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and partners.

🎯 Requirements

• 20+ years of industry experience, including with large scale enterprise web/SaaS applications • 10-15+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers) • Expert-level knowledge of: Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other) • HTML5 and JavaScript; experience such front-end frameworks as React and Knockout.js is a plus • Taking existing monolithic applications to a domain based, service-driven paradigm • Experience with large scale 3rd party integrations • Basic Microsoft Windows administration skills including IIS administration • Performance / reliability monitoring tools (e.g. New Relic, DataDog, Application Insights) • Log / Metric collection and analysis tools (e.g. Elasticsearch-Logstash-Kibana, DataDog, Interana) • Git, unit testing, debugging, profiling, Visual Studio, JIRA and other tools that are typically used by developers on Microsoft technology stack • Continuous integration and continuous delivery methodologies and tools (TeamCity or similar) • Administration and building automation for Azure, AWS or other public cloud technology • Ability to empathize with our users and champion for their experience. • Strong communication and technical writing skills

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.