Abuse Hotline Counselor

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Seven Counties Services

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Child and Family Behavioral Health • Adult Behavioral Health • Developmental Services • Substance Abuse & Addictions Services • Prevention Service

1001 - 5000

Description

• Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. • Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers. • Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals. • Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. • Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors. • Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services. • Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues. • Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct. • Presents a professional demeanor in all interactions with internal and external customers. • Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions.

Requirements

• 60 hours completed undergraduate course work in Sociology, Social Work, Psychology, Education, Human Services, Business or a related field of study • Good communication and interpersonal skills • Ability to use technology to complete web reports • Ability to make sound decisions and judgments in stressful or unusual situations • Good time-management skills • Ability to work effectively and efficiently in a fast-paced work environment • Ability to work remotely, including access to stable internet services; ability to work remotely in a confidential setting

Benefits

• Health & Wellness • Medical Coverage • Dental Coverage • Vision Coverage • Flexible Spending Account • Health Savings Account • Short Term Disability • Long Term Disability - Company Paid • Financial Wellbeing • Competitive Compensation Packages • Life Insurance - Company Paid • Accidental Death & Dismemberment Insurance - Company Paid • 403b Retirement Plan with Company Funded Matching • Retirement and Financial Planning Services • Career Development and Growth • Tuition Assistance Plans • Loan Forgiveness options through federal programs ( National Health Service Corp s & Public Service Loan Forgiveness ) • Student Loan Repayment Assistance • Clinical Supervision toward licensure and reimbursement for certain license applications • Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. ( 10 Paid Holidays ) • Flexible Work Schedules to promote a Healthy Work Life Balance • Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being