Chargeback Operations Analyst
February 22
Description
• Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes • Work cross functionally with relevant departments (fraud, disputes) to determine next steps on a case to case basis • Investigate individual transactions using internal policies and review methodologies to identify patterns or trends • Understand our systems and tools; investigate account patterns through data analysis • Collaborate with analysts, operations specialists, data scientists and engineering to improve our loss prevention mechanisms, processes and tools • Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies • Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses • Handle escalations from internal and external stakeholders in a professional and efficient manner
Requirements
• Bachelor's degree from an accredited institution • Minimum 1 year of experience in processing chargebacks or investigating and resolving fraud incidents • Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment • Attention to detail and ability to multitask • Excellent problem-solving and analytical skills • Strong business judgment and communication skills • Ability to self-start and work with minimal supervision after training • Able to work through holidays
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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