Customer Service Agent
January 23
Description
• Troubleshooting and providing clear instructions • Excellent written and verbal communication skills • Customer-oriented support • Assisting customers with inquiries • Building trust with the support team • Providing feedback to Product and Development teams • Acting as an advocate for customers • Seeking and suggesting innovative solutions • Learning new technologies • 3+ years of customer support experience • Fluent in written and spoken English and Spanish (a third language is a plus) • Bachelor’s degree or equivalent education and experience • Experience with Zendesk, LiveAgent, or Jira is a plus
Requirements
• Excellent communication and interpersonal skills • Fluent in written and spoken English • Proven success in a fast-paced support environment • Exceptional verbal and written communication skills • Ability to manage multiple tasks and take initiative • Passion for problem-solving • Drive to learn and help customers succeed • Experience in email, phone, and/or live chat support for complex issues • Bachelor’s degree or equivalent education and experience • Zendesk, LiveAgent, or Jira experience is a plus
Benefits
• Increased purchasing power for consumers • Interest-free installment plans • B-Corp • Pursuit of financial freedom • Social good and ethical initiatives • Putting purpose alongside profitability • Positive impacts on the community • Environmentally and socially responsible • Diverse and inclusive culture
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