Fraud Operations Analyst
May 9
Description
• Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review • Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not • Understand our systems and tools; investigate account patterns through data analysis • Research fraud and user behavior to contribute to machine learning models, rules and other detection systems • Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools • Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies • Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses • Handle escalations from internal and external stakeholders in a professional and efficient manner
Requirements
• Bachelor's degree from an accredited institution • Minimum 1 year of experience in investigating and resolving fraud incidents • Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment • Attention to detail and ability to multitask • Excellent problem-solving and analytical skills • Strong business judgment and communication skills • Ability to self-start and work with minimal supervision after training • Able to work through holidays • Minimum GPA of 4.2 out of 5.0
Benefits
• Non-exempt/hourly position
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