Technical Customer Support Specialist

January 30

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ShareCRF - EDC Software

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ShareCRF is a sophisticated electronic data capture (EDC) software solution designed to streamline the collection and management of clinical research data. The platform emphasizes user-friendly interfaces and efficient data handling, ensuring compliance with legal and regulatory standards. It allows for customization of data collection forms without the need for programming, supports real-time data validation, and offers robust customer support. ShareCRF is committed to maintaining the security and privacy of clinical research data, using it solely for research purposes with the participant's consent.

eCRF • EDC • Randomization • Data Collection • ClinicalTrial

11 - 50 employees

⚕️ Healthcare Insurance

🧬 Biotechnology

⚡ Productivity

📋 Description

• Consultancy and Configuration : Work directly with research teams to configure ShareCRF to align with their study goals and objectives. • Client Support : Be the go-to person for resolving service-related questions, problems, and doubts. • Training Delivery : Organize and deliver training sessions to clients, equipping them with the knowledge to use ShareCRF effectively. • Content Creation and Review : Contribute to creating, reviewing, and translating help articles, user guides, documentation, and training materials. • Sales Collaboration : Assist the sales department by evaluating new studies and providing input on how ShareCRF can meet their requirements. • Problem Analysis : Identify and review technical or user-reported issues. • Product Feedback : Collect and report suggestions or potential improvements shared by clients to the Product Design team.

🎯 Requirements

• Native English speaker. • High level of written and spoken Spanish. • Strong logical thinking and problem-solving skills. • Comfort and interest in working with computers (no programming required). • Excellent spoken and written communication skills. • Higher education degree. • Ability to work independently and manage responsibilities effectively in a remote setting. • Strong organizational skills to handle multiple client configurations and tasks efficiently. • Bilingual English-Spanish (positive asset). • Knowledge of spreadsheet software or basic programming (positive asset). • Experience in clinical research or a related field (positive asset). • Familiarity with creating training content (positive asset). • Other languages (to support international clients) (positive asset). • Experience with customer support tools or ticketing systems (positive asset). • Ability to work collaboratively in a team environment and provide constructive feedback (positive asset).

🏖️ Benefits

• 100% Remote Work : Work from anywhere within the GMT-2 to GMT+2 time zone. • Flexible Hours : We don't require a specific schedule, but we do need you to attend team meetings. • Top-Notch Equipment : We’ll provide everything you need to work comfortably, including a high-end laptop and a professional-grade chair. • Independence and Responsibility : Take ownership of your work while enjoying the freedom to manage your tasks independently. • A World-Class Team : Join an exceptional team working on a global product that makes a real difference in improving people's lives.