SheerID
SheerID is a global leader in identity verification for commerce. The company provides a platform that allows businesses to create and verify eligibility for gated offers targeted at community groups such as students, military members, and healthcare professionals. By leveraging over 200,000 authoritative data sources, SheerID's verification platform enhances customer acquisition, loyalty programs, and fraud prevention for its clients. The platform ensures that customer data is securely owned by the businesses and not resold, empowering clients with direct engagement and marketing capabilities. SheerID is known for its white-label verification experience that can be deployed online, mobile, and in-store, and for helping global brands retain and convert customers efficiently.
Online Discount Verification • Student Verification • Eligibility Verification • Military Verification • Personalized Promotions
Customer Success Manager - Account Manager
February 22
SheerID
SheerID is a global leader in identity verification for commerce. The company provides a platform that allows businesses to create and verify eligibility for gated offers targeted at community groups such as students, military members, and healthcare professionals. By leveraging over 200,000 authoritative data sources, SheerID's verification platform enhances customer acquisition, loyalty programs, and fraud prevention for its clients. The platform ensures that customer data is securely owned by the businesses and not resold, empowering clients with direct engagement and marketing capabilities. SheerID is known for its white-label verification experience that can be deployed online, mobile, and in-store, and for helping global brands retain and convert customers efficiently.
Online Discount Verification • Student Verification • Eligibility Verification • Military Verification • Personalized Promotions
📋 Description
• SheerID is seeking a dynamic and results-oriented professional to join our team in a blended Customer Success Manager (CSM) and Account Manager (AM) role. • This new position is pivotal in driving customer satisfaction, ensuring strategic engagement, and achieving revenue growth through renewals and upsells. • The ideal candidate will adeptly manage relationships across various customer levels, from operational users to executive decision-makers, and will be instrumental in expanding our footprint within existing programs. • Role Specific Job Duties:
🎯 Requirements
• 3+ years of experience in customer success, account management, or a related role within SaaS/Martech/Adtech companies. • Proven track record of meeting or exceeding retention and growth goals. • Strong consultative selling and relationship management skills. • Ability to identify, engage with, and influence executive-level stakeholders. • Excellent communication and collaboration abilities, with experience working cross-functionally. • Familiarity with customer health scores, product adoption metrics, and expansion strategies. • Proficiency with CRM and customer success platforms; experience with tools like Asana, WordPress, Marketo, and Google Suite is a plus. • A proactive, positive attitude with a can-do spirit, capable of thriving in a fast-paced environment.
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🇺🇸 United States – Remote
💰 Private Equity Round on 2016-07
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
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