Strategic Customer Partner - Insurance Technology

November 12

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Shift Technology

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Mathematics • Computer Science • Big Data • Machine Learning • Artificial Intelligence

201 - 500

💰 $220M Series D on 2021-11

Description

• The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. • Shift harnesses the power of AI to enable the world’s leading insurance organizations to make better decisions. • Our products help insurers improve operational efficiency, reduce costs, and deliver superior customer experiences to their policyholders. • Customer Success Managers belong to the Commercial team at Shift and are absolutely key to the company’s future success as they engage our customers to drive adoption and demonstrate ongoing value. • This critical function is responsible for onboarding new insurers by engaging executives (Claims Director, Head of Fraud, CIO, Head of Compliance etc.) in the launch of Shift’s solutions, driving ongoing adoption, and managing contract renewals. • You will work with the rest of the Shift organisation to uncover new ways to make Shift integrated into the client and to help improve our products. • As a Customer Success Manager, you will be responsible for the global relationship, growth, satisfaction, and retention of the regional portfolio of insurers.

Requirements

• Ideally 5+ years of experience in the insurance industry (internal or external as consultant) • Or 5+ years SaaS experience managing key & large accounts in the insurance industry • High interpersonal skills; you know how to create relationships within the Insurance industry and are able to address strategic topics with high-level stakeholders (Manager, Directors and C-Levels) • Excellent communication skills, including oral written, and non-verbal; you know how to make complex things feel simple; • Can evolve in a fast-paced and rapidly changing environment; • Are a French native and fluent in English

Benefits

• Flexible remote and hybrid working options • Competitive Salary and a variable component tied to personal and company performance • Company equity • Focus Fridays, a half-day each month to focus on learning and personal growth • Generous PTO and paid holidays • Mental health benefits • 2 MAD Days per year (Make A Difference Days for paid volunteering)