Sales Operations Analyst

November 6

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ShiftCare

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software as a service • rostering • workflow automation • health services • timesheets

11 - 50

Description

• About ShiftCare • ShiftCare’s innovative software is a market leader which helps Australian & American disability support providers, in-home aged carers and allied health professionals, streamline the way they work by creating efficiencies in rostering, client management and billing, enabling businesses to grow. • The Role • We’re seeking a Sales Operations Analyst to manage and optimize our sales and marketing processes through effective CRM (Hubspot) management. • This role involves overseeing data management and segmentation, monitoring and enhancing processes, and reporting on campaigns and KPIs. • You will collaborate with the CEO, Sales Manager, and Head of Marketing to document processes, clarify expectations, and provide regular updates. • Your primary responsibilities will include leading data management efforts, sourcing new targets, managing CRM data, and offering campaign recommendations to revenue leaders. • Additionally, you will ensure CRM usage adheres to established processes, enabling accurate reporting. • Why You'll Love This Role • Impactful Work: Contribute to new product development, geographical expansion, and exploration of new verticals. • Autonomy: Define processes, align objectives, and set milestones to work independently. • Growth Opportunities: Benefit from dedicated support, including training, onboarding, and feedback to enhance your skills. • Supportive Team: Join a team grounded in accountability and trust, with a Charter of Culture promoting milestone achievement, performance improvement, and open communication. • About You

Requirements

• Over 5 years of CRM management experience, with at least 3 years specifically using Hubspot, including data mapping, task management, and accuracy monitoring. • Experience in data cleansing, merging, and segmentation. • Skilled in sourcing data from third-party companies, researchers, and tools. • Knowledgeable about CRM pipelines and data recycling. • Ability to convert process documentation into actionable steps. • Excellent stakeholder management and communication skills.