Product Specialist - Guest Solutions

4 days ago

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Shiji Group

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Shiji Group is a global company that specializes in providing integrated technological solutions for the hospitality industry. Founded in 1998, Shiji Group aims to enhance the digital guest experience by offering a network of hospitality systems. With over 5,000 employees across 80+ global offices, Shiji serves a wide range of clients including hotels, restaurants, retail outlets, and entertainment businesses. The company offers a suite of products such as Property Management Systems, Point of Sale solutions, Guest Feedback Management, and Hotel Distribution tools. These solutions are designed to provide ease of use, security, and modern connectivity, enabling businesses to deliver exceptional service to their guests.

Hotel Technology • Hospitality • Information Technology • Hotel Distribution • Point of Sale Technology

1001 - 5000 employees

Founded 1998

☁️ SaaS

📋 Description

• The Product Specialist, Guest Solutions plays a key role in bridging the gap between technical solutions, product innovation, and market engagement to support clients and drive business success. • This role is responsible for supporting business development, managing product-related initiatives, and sales enablement within Shiji’s Guest Solutions product suite. • Support pre-sales efforts, product management, and sales enablement by delivering tailored product demonstrations, developing Proof of Concepts (POCs), and managing the Sales Demo database to ensure the platform aligns with customer needs. • Serve as a subject matter expert for Guest Solutions, addressing product inquiries, providing training, and collaborating with Sales, Product, and Marketing teams to develop impactful resources, create Request for Proposals (RFPs), and gather feedback for product improvements. • Monitor market trends and analyze competitor activity to refine product positioning and ensure the platform remains competitive and aligned with customer expectations. • Conduct customer discovery sessions to understand client needs, objectives, and requirements, ensuring the proposed solution aligns with their expectations. • Assist the sales team in qualifying leads by evaluating whether the product aligns with prospective customer needs and offering preliminary assessments. • Provide ongoing training and support to internal teams, customers, and prospects through online and in-person sessions, enhancing product knowledge and adoption. • Develop, maintain, and update documentation, including training materials, user guides, FAQs, and other resources to ensure consistency and accuracy in product delivery. • Collaborate with the Head of Sales to review CRM data, align product offerings with customer requirements and market demands, and develop strategies to maintain competitive positioning. • Collect and share customer and market feedback with Product teams, recommending feature enhancements and improvements that better align with customer needs. • Prepare reports and presentations for product teams and senior management covering customer satisfaction, market trends, and product metrics to inform product strategy and business decisions. • Support the sales team with Request for Proposals (RFPs) by providing technical details, articulating product capabilities, and ensuring alignment with regional needs. • Work with Product, Marketing, and internal teams to develop impactful, data-driven resources, including product brochures, client-specific presentations, and case studies.

🎯 Requirements

• Minimum three (3) years’ experience in product management, presales, product development, or a related field. • Minimum of five (5) years’ experience in the hospitality technology industry, particularly in product implementation or support. • Bilingual in English and Spanish, with strong written and verbal communication skills with the ability to explain technical concepts clearly to non-technical audiences. • Strong understanding of the hospitality technology systems (e.g., PMS, POS, CRM, online booking systems). • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Project, and PowerPoint) and Windows operating systems. • Strong presentation skills with proven experience presenting to “C” level stakeholders. • Excellent organizational, planning, and execution skills with a high attention to detail and accuracy to effectively manage multiple projects, meet deadlines, and ensure high quality outcomes in support of business objectives. • Customer-focused mindset with a passion for delivering exceptional customer service. • Collaborative mindset with strong interpersonal skills with the ability to build and maintain positive relationships with internal teams and customers. • Willingness to work a flexible work schedule to collaborate with international teams. • Possession of a valid passport with the ability to travel in the Americas region (US, Mexico, & Canada) up to 30% of the time.

🏖️ Benefits

• Overtime compensation in accordance with Mexican labor law.