Tier 1 Technical Support Engineer

September 11

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ShipHero

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ShipHero gives brands and 3PLs fulfillment superpowers by making it easy to ship eCommerce.

SaaS Fulfillment • Inventory Management • shipping • eCommerce • Fulfillment

51 - 200

💰 $10.4M Venture Round on 2022-11

Description

• Provide technical support for eCommerce logistics software • Troubleshoot and identify bugs • Partner with engineers for complex issue resolution • Train and give feedback to team members

Requirements

• Strong analytical, diagnostic, and troubleshooting skills • Excellent verbal & written communication skills • Ability to explain technical issues to non-technical audience • Basic understanding of Python and web development • Intermediate knowledge of databases (preferably SQL) • Experience with Honeycomb, GraphQL APIs, JIRA • 1 - 2 years experience in SaaS support

Benefits

• Work-from-home position • Diverse and inclusive workplace • Equal opportunity employer