IT Application Support Engineer

October 17

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Description

• To research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. • To provide technical direction and engineering support for projects and infrastructure. • Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and trends. • Responsible for Full life-cycle project management of server-based applications used by the Savings & Membership Department. • Provide on-call support in the instances of outages as well as be available for change and deployment scheduled work. • Work with and be part of project teams. • Collaborate with various teams such as engineering, networking, database administration, enterprise data management, enterprise architecture, data center operations, application owners, project management, and compliance to develop and maintain applications. • Apply engineering principles into the design and enhancement of new and existing systems. • Document new system components, or modifications to existing components. • Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices. • Perform engineering tasks and assignments in support of business needs. • Perform engineering technology research, procurement, deployment, and configuration for new and modified systems. • Present clear, organized and concise information to all audiences through a variety of media to enable effective business decisions. • Lead complex or high severity troubleshooting and incident problem resolutions with multiple other teams. • Translate business needs into workable technology solutions that meet the needs of internal customers. • Perform other duties and or special projects as assigned.

Requirements

• 3-5 years supporting complex technical applications in a Production environment including troubleshooting, root cause analysis, vendor coordination. • Minimum of 2 years working with Linux Systems and shell programming. • Experience with SQL, Toad, Splunk, and Alert/Event monitoring a plus. • Experience with payment systems a plus. • Prod Support primary skills and Windows and AIX server platforms are a plus. • Experience with server-based applications support and maintenance needs, (Both Physical and Virtual server environments) such as vulnerability patching, access control, major/minor version upgrades and controlled change window cycles. • Full systems engineering lifecycle experience (Requirements, Analysis, System design, Build, Monitoring, Support procedures). • Should be able to work as team member as well as independently, Be a mentor/trainer to Junior level co-worker.