IT Application Support Engineer

October 17, 2024

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Description

β€’ To research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. β€’ To provide technical direction and engineering support for projects and infrastructure. β€’ Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and trends. β€’ Responsible for Full life-cycle project management of server-based applications used by the Savings & Membership Department. β€’ Provide on-call support in the instances of outages as well as be available for change and deployment scheduled work. β€’ Work with and be part of project teams. β€’ Collaborate with various teams such as engineering, networking, database administration, enterprise data management, enterprise architecture, data center operations, application owners, project management, and compliance to develop and maintain applications. β€’ Apply engineering principles into the design and enhancement of new and existing systems. β€’ Document new system components, or modifications to existing components. β€’ Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices. β€’ Perform engineering tasks and assignments in support of business needs. β€’ Perform engineering technology research, procurement, deployment, and configuration for new and modified systems. β€’ Present clear, organized and concise information to all audiences through a variety of media to enable effective business decisions. β€’ Lead complex or high severity troubleshooting and incident problem resolutions with multiple other teams. β€’ Translate business needs into workable technology solutions that meet the needs of internal customers. β€’ Perform other duties and or special projects as assigned.

Requirements

β€’ 3-5 years supporting complex technical applications in a Production environment including troubleshooting, root cause analysis, vendor coordination. β€’ Minimum of 2 years working with Linux Systems and shell programming. β€’ Experience with SQL, Toad, Splunk, and Alert/Event monitoring a plus. β€’ Experience with payment systems a plus. β€’ Prod Support primary skills and Windows and AIX server platforms are a plus. β€’ Experience with server-based applications support and maintenance needs, (Both Physical and Virtual server environments) such as vulnerability patching, access control, major/minor version upgrades and controlled change window cycles. β€’ Full systems engineering lifecycle experience (Requirements, Analysis, System design, Build, Monitoring, Support procedures). β€’ Should be able to work as team member as well as independently, Be a mentor/trainer to Junior level co-worker.

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