Remote Application Support Engineer - Admin/Security

May 24, 2023

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Description

• Research, evaluate, design, implement, and maintain system and product solutions applying knowledge of engineering principles • Provide technical direction and engineering support for projects and infrastructure • Full life-cycle project management • Perform and communicate engineering tasks and assignments in support of business • Lead complex or high severity troubleshooting and incident problem resolutions by collaborating with multiple other teams • Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts and trends • Ensure the security and integrity of system and product solutions by adhering to Navy Federal, industry engineering, and Information Security compliance standards and practices • Translate business needs into workable technology solutions that meet the needs of internal customers

Requirements

• Bachelor's Degree in Business Administration, Information Technology or the equivalent combination of training, education, and experience • Working knowledge of engineering discipline • Advanced communication and presentation software skills • Advanced research, analytical, and problem-solving skills • Advanced word processing and spreadsheet software skills • Effective organizational, planning and time management skills • Effective skill exercising initiative and using good judgment to make sound decisions • Effective skill guiding and training less experienced staff • Effective collaboration skills with other distributed support groups • Experience with server-based application support and maintenance requirements, (Physical and Virtual server environments) such as vulnerability patching, access control, major/minor version upgrades and controlled change window cycles • Experience with Security or Infrastructure control applications such as AMAG, Trane Tracer, ALC WebCrtl, Entre. • Experience with SQL, Toad, Splunk, and Alert/Event monitoring a plus. • Prod Support primary skills and Windows and AIX server platforms are a plus, ability to read and understand event/application logs to diagnose and further troubleshooting efforts

Benefits

• Competitive compensation and benefits package • Opportunities for growth and development • Access to advanced technologies • Collaborative and dynamic work environment