Siam Makro Public Company Limited
Siam Makro Public Company Limited is a Thailand-based company operating cash and carry trade centers under the "Makro" brand. They specialize in wholesale for professional business operators, offering a wide range of products including fresh and dry food, as well as non-food supplies. Their customer base primarily includes retailers, food retailers, caterers, and other service operators. With a strong presence in the wholesale sector, Siam Makro aims to provide competitive prices and value to its business customers.
Application Support Engineer - Oracle Retail
February 8
Siam Makro Public Company Limited
Siam Makro Public Company Limited is a Thailand-based company operating cash and carry trade centers under the "Makro" brand. They specialize in wholesale for professional business operators, offering a wide range of products including fresh and dry food, as well as non-food supplies. Their customer base primarily includes retailers, food retailers, caterers, and other service operators. With a strong presence in the wholesale sector, Siam Makro aims to provide competitive prices and value to its business customers.
📋 Description
• The Application Support Engineer for Oracle Retail will be responsible for supporting, maintaining, and ensuring the performance of Oracle Retail applications. • This role will focus on resolving technical issues, optimizing system performance, and working with cross-functional teams to troubleshoot and enhance Oracle Retail modules. • The role includes day-to-day system monitoring, issue resolution, and coordination of updates and patches to ensure system reliability and minimal downtime. • Provide functional and technical support for Oracle Retail applications, including but not limited to Retail Merchandising System (RMS), Retail Price Management (RPM), Retail Store Inventory Management (SIM), and Allocation. • Troubleshoot and resolve production incidents and service requests related to Oracle Retail applications, ensuring timely resolution and minimal business disruption. • Perform root cause analysis to identify recurring issues and implement permanent solutions. • Collaborate with IT teams and Oracle Support to escalate, follow up, and resolve complex technical issues. • Conduct regular system performance tuning and monitoring to ensure the stability and availability of Oracle Retail applications. • Assist in the deployment of application updates, patches, and configuration changes. • Support testing efforts for patches, updates, and enhancements in non-production environments. • Maintain detailed documentation on issue resolution processes, configurations, and system changes. • Participate in on-call rotations to ensure 24/7 application availability.
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Technology, or a related field. • 3+ years of experience in application support or a similar role, with a focus on Oracle Retail (RMS, RPM, SIM, or other Oracle Retail suite applications). • Strong knowledge of Oracle databases, PL/SQL, and performance tuning. • Experience with Oracle Retail integration points and knowledge of Oracle Retail data models. • Hands-on experience with Unix/Linux operating systems and shell scripting. • Familiarity with Oracle WebLogic and middleware technologies. • Experience with Oracle Retail patching, upgrades, and environment management. • Solid understanding of IT service management frameworks, such as ITIL. • Experience with monitoring tools and application performance management (APM) tools. • Ability to troubleshoot both functional and technical issues, analyze logs, and conduct root cause analysis. • Strong communication skills to work with business users and cross-functional teams. • Ability to work independently and as part of a team, with a strong customer service mindset. • Experience with cloud environments (e.g., Oracle Cloud, AWS) and Oracle Retail cloud solutions. • Knowledge of Oracle Fusion Middleware, Java, or other relevant Oracle technologies. • Experience working in a retail environment and familiarity with retail business processes.
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