Customer Solutions Engineer

November 4

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Sift

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Machine Learning • Software as a Service (SaaS) • Fraud Detection • Predictive Analytics • Big Data

201 - 500

Description

• As a Customer Solutions Engineer at Sift, you are the bridge between the customer-facing team and the engineering and product teams. • You explain complex ideas to customers and relay customer needs to engineering and product. • When a customer’s needs and our product don’t fully align, you’re the internal customer advocate who drives critical solution changes and refinements to our offerings. • Own the most complex customer issues: Solutions Engineering is a team of highly technical customer-facing experts. • You’ll partner closely with our Technical Account Management and Support Engineering teams to onboard Enterprise accounts and ensure they maximize Sift value. • You will be the customer’s technical point of contact throughout their relationship with Sift. • You will apply your deep technical and customer knowledge to help iterate on and improve internal and external processes.

Requirements

• Minimum 3 years in a technical customer-facing role. • Proven ability to collaborate closely with data science, engineering, and product teams. • Exceptional communication skills, with the ability to communicate complex technical and business concepts to both developers and non-developers. • Creative, coachable, collaborative, goal-oriented, and thoughtful. • Strong work ethic and a commitment to excellence. • Growth mindset with a passion for learning new skills and applying them to technical challenges. • Resourceful and proactive approach; willing to investigate anomalies and challenge the status quo. • Experience in writing scripts for building internal tools (e.g., Bash scripting, Python, Ruby) and familiarity with APIs and web technologies. • Ability to prioritize, and deliver on multiple projects simultaneously; you thrive under pressure and enjoy clarifying ambiguous situations. • Bonus: experience in the B2B payments and/or fraud space.

Benefits

• Competitive total compensation package. • Medical, dental, and vision coverage. • Income protection & life assurance benefits. • Flexible spending wallets through Forma, with stipends for two different wallets: • Lifestyle Wallet: 170 Euro per month which can be used for a lot of different categories of things (e.g. Fitness and Health, Family Support, Petcare, Food and Nutrition, Commuter and Transportation, Financial Wellness, Work from Home, Connectivity and more!). Check out the program policy for the complete list! • Learning & Development Wallet: 1,000 Euro per year. See the program policy for the full list of eligible items! Please Note: The items for this category must be related to maintaining or improving the skills needed for your current role at Sift. • Pension account with 3% Employer match contribution. • Generous time off.