Technical Support Specialist - Contract to Perm

21 hours ago

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Description

• Signal is hiring a technical support specialist to help make private communication simple. • If you’re a self-starter who cares about user experience as much as you care about user privacy, you should fit right in. • This role is an opportunity to have an immediate impact while working closely with a talented team to identify friction points and share new features with millions of people.

Requirements

• Demonstrated technical aptitude - e.g. comfort analyzing debug logs. • Previous experience in supporting consumers of a large mobile app or in resolving technical issues with patience and a sense of humor. • Excitement for problem-solving balanced with building empathy for the user. • Highly organized, self-starter comfortable with Android, iOS, Mac, Windows, and Linux platforms. • Fluency in written English, additional spoken or written languages can be beneficial. • 5+ years of industry experience.

Benefits

• We’re fully distributed. This means you can work anywhere within US timezones. • Excellent healthcare, vision, and dental with all premiums covered. • Our 401(k) plan matches your contributions (without any vesting period) up to $20,500. • We're stable, well-funded, and driven by our privacy mission, not profit. • Feel good about what you do. Signal is building core infrastructure for truly private digital communications. • Hourly pay range based on experience: $35-45/hr.