Sales Platform Intern

6 days ago

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Signet Jewelers

WebsiteLinkedInAll Job Openings

retail and jewelry

10,000+

Description

• Onboard new agents, set up user accounts, groups, and necessary skills for various platforms. • Approve new account requests and update staff accounts based on the weekly team list. • Complete access and profile removals for terminated employees from all locations. • Maintain store-specific service assignments and manually enable services for staff members. • Disable services for old store locations and assign new services, resources, and schedules for new locations. • Advocate for Customer Connection Center needs in refinement meetings and coordinate with the dev/product team on LivePerson enhancements. • Review unmatched phrases, create and update bots and bot flows, and analyze conversation flows. • Train the AI intent manager, review and update intents, and analyze appointment data to improve the experience. • Work with LivePerson, Infosys, Digital, and IT to implement new system or change requests and resolve system issues. • Follow through on issue resolution, testing plans, and document unexpected behaviors in JIRA. • Coordinate with dev/product teams on new dialogs and review bot functionality. • Act as SME and point of contact for LivePerson, JRNI, and Creatable, and triage issues reported by the Signet team. • Conduct 1-on-1s with cross-functional team members, and business partners.

Requirements

• Currently enrolled and pursuing a degree in Business, Computer Science, Engineering, or a related field. • Graduation date of May 2026 preferred. • Proficient in Microsoft Office. • Working knowledge and navigation of ecommerce sites with focus on the shopping bag and checkout path. • Understanding of user experience. • Strong interpersonal and communication skills. • Curious and analytical nature with a customer first mindset.