Customer Success Manager

May 1

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Signify

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Signify - An Accumuli Company Signify helps organisations to secure their computer networks$1. .$1

Two-factor authentication • Identity Management • Secure remote access • Strong authentication • Authentication expertise

11 - 50

Description

• Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients • Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users • Identify, establish, and strengthen relationships with current and potential team members within your accounts • Close renewals and seek out additional expansion opportunities within your book of business • Ensure swift resolution of account issues by using resources from cross-functional teams, as needed • Work with Marketing to identify and convert successful customers into advocates • Embody Signifyd values and serve as a role model for other team members • Develop collateral and conduct periodic business reviews with client executive teams • Be a face of the company at trade shows and other industry events, both virtually and in person • Participate in on-call schedule every 6-8 weeks on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that customer support cannot resolve.

Requirements

• 2+ years of Customer Success Management or Account Management; technology background preferred • Customer management experience within complex accounts • Excellent communication and presentation skills • An analytical and metrics-driven work style • Ability to analyze complex situations and develop associated action plans and lead teams to achieve goals • Deep experience generating and manipulating data for presentations (Microsoft Excel, Looker, etc.) • Motivated, resourceful, detail-oriented, and highly organized • Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment • Background in e-commerce, fraud or payments industries is a plus

Benefits

• Signifyd provides a base salary, bonus, equity and benefits to all its employees. • 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service