Simple Technology Solutions
Simple Technology Solutions is a HUBZone small business that specializes in IT modernization and digital experience for government operations. They focus on digitalizing government processes using cloud-native technologies and Agile practices to deliver full-stack digital solutions. The company emphasizes security, scalability, and interoperability in its enterprise approach. They work on enhancing cloud environments, migrating legacy IT systems, and promoting DevSecOps practices. Additionally, Simple Technology Solutions develops enterprise data management strategies using machine learning and AI, modernizes applications, and provides cloud contact center services. They primarily serve federal government agencies, particularly in law enforcement and public safety missions.
DevOps Engineering • Agile Software Development • Cloud Application Migration • Re-platforming Legacy Systems • Cloud Computing Solutions
Help Desk Lead - Business Analyst
2 days ago
Simple Technology Solutions
Simple Technology Solutions is a HUBZone small business that specializes in IT modernization and digital experience for government operations. They focus on digitalizing government processes using cloud-native technologies and Agile practices to deliver full-stack digital solutions. The company emphasizes security, scalability, and interoperability in its enterprise approach. They work on enhancing cloud environments, migrating legacy IT systems, and promoting DevSecOps practices. Additionally, Simple Technology Solutions develops enterprise data management strategies using machine learning and AI, modernizes applications, and provides cloud contact center services. They primarily serve federal government agencies, particularly in law enforcement and public safety missions.
DevOps Engineering • Agile Software Development • Cloud Application Migration • Re-platforming Legacy Systems • Cloud Computing Solutions
📋 Description
• Lead and manage a small team of help desk agents, providing training, mentorship, and performance evaluations to maintain high service standards. • Act as a Scrum Master, facilitating agile ceremonies, creating sprints, managing backlogs, and developing clear and actionable user stories in Jira. • Design and implement processes using Zendesk to effectively handle high call volumes, monitor issue resolution, and generate dynamic reports for stakeholders. • Serve as the primary point of contact for communication between stakeholders, including clients, development teams, and leadership, ensuring accurate requirements gathering and timely updates. • Analyze help desk metric to identify trends, optimize workflows, and recommend process improvements. • Collaborate closely with developers, business analysts, and quality assurance teams to deliver high-quality solutions that meet client expectations. • Develop documentation, standard operating procedures, and training materials for both internal teams and end-users. • Maintain a proactive approach to problem-solving and escalate complex issues when necessary.
🎯 Requirements
• US Citizenship • Bachelor's Degree is required • minimum of 5-8 years' position related experience is required • Professional proficiency in Spanish is desired
Apply NowSimilar Jobs
5 days ago
Atlassian
10,000+ employees
Atlassian seeks an engineer to design and implement observability solutions for software applications. Collaborate with teams to maintain system reliability and performance.
🇺🇸 United States – Remote
💵 $194.3k - $312.1k / year
💰 $3.2G Secondary Market on 2014-04
⏰ Full Time
🟠 Senior
💻 IT Support
5 days ago
Datavant
5001 - 10000
Seeking a Senior Manager of Enterprise Architecture to lead a team defining Datavant’s architecture. Drive collaboration and strategic change across engineering teams.
6 days ago
Join IOG to provide advanced IT support and troubleshoot for blockchain technology solutions.
March 15
As IT Systems Engineer, manage IAM at Lattice, empowering global efficiency and security.
March 13
Gordian seeks a Sr. Director of Enterprise Architecture to align product architecture with business goals. Provide leadership in technology and innovation to enhance efficiency and quality.
🇺🇸 United States – Remote
💰 Post-IPO Equity on 2020-03
⏰ Full Time
🟠 Senior
💻 IT Support
🦅 H1B Visa Sponsor
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.