Sales Operations Analyst

October 15

Apply Now

Receive Emails with Similar Jobs

Sinch

WebsiteLinkedInAll Job Openings

cloud communications • VoIP • API • telecommunications • SMS

1001 - 5000

💰 Post-IPO Secondary on 2022-09

Description

• Sales Operations Analyst • Sinch is a global leader in Cloud Communications, offering a diverse range of messaging, voice, and email solutions that empower businesses to connect with their customers seamlessly. • We help businesses deliver unified, personalized experiences across all customer touchpoints. • Our Finance and Business Operations team is seeking a high performing and passionate team player to enable our Sales Managers (Asia) to achieve their sales and revenue performance objectives AND support our Finance team in optimising aged debtors. • Reporting to FinOps APAC E&M with a dotted line to the Business Operations APAC, the Sales Operations Analyst will partner with key stakeholders within the business (Local Finance, Global Billing & Credit Control, Sales and Customer Support teams) to drive and provide day-to-day operational, commercial and administrative support and efficiencies. • Specific roles and responsibilities: • Purchase Order validation and administration, including loading invoices into local customer platforms. • Liaise with external customers and coordinate with internal stakeholders to resolve account queries and disputes, including escalations as needed to achieve solutions. • Support and coordinate credit limit approvals and credit note processing with Global Billing & Credit Control. • Perform local collections activities in alignment with Global Billing & Credit Control to achieve optimal aged debtors. • Provide general support to Account Managers (Asia) in achieving targets, sales process optimisation and systems management. • Our corporate language is English, please submit your application in English.

Requirements

• Minimum of 3+ years in a similar role • Proficient in MS excel, Salesforce and MS Office suite. • AR System knowledge. • Excellent attention to detail and accuracy is essential, with strong customer service and communication skills. • Sound time management, prioritisation and follow-up skills, including the ability to effectively balance quality and quantity of output. • Excellent problem-solving skills with the capability to recommend solutions and improvements.