Sales Support Specialist

September 19

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Sinch

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cloud communications • VoIP • API • telecommunications • SMS

1001 - 5000

💰 Post-IPO Secondary on 2022-09

Description

•Collaborate with Customer Success Managers (CSMs) and Cross-Functional Teams. •Manage SMS Rate Updates. •Handle Provisioning and Billing Requests. •Maintain and Update Account Data in Salesforce/Nova. •Data Reporting and Auditing. •Develop Training Materials. •Engage in Company Meetings.

Requirements

•One year of experience in a sales support role or equivalent work experience •One year of experience in CRM software, ideally Salesforce.com, and Microsoft Office •Knowledge of sales performance metrics and KPIs •Keen problem-solving abilities •Outstanding organizational and multitasking skills •Attention to detail •Exceptional verbal and written communication skills •Customer service skills •Ability to collaborate and be an effective team player •Optimistic attitude and self-motivated

Benefits

•STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. •CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. •SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. •TAKE A BREAK: Enjoy a generous paid time off program. •PUT FAMILY FIRST: We offer paid parental leave and family planning support. •WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re most productive. •MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.