Technical Product Owner

August 23

Apply Now

Receive Emails with Similar Jobs

Sinch

WebsiteLinkedInAll Job Openings

cloud communications • VoIP • API • telecommunications • SMS

1001 - 5000

💰 Post-IPO Secondary on 2022-09

Description

• Collaborating with different stakeholders, you will assist in the planning and delivery of integrations. Take ownership of the solution and direction of new features - with the support of your team and peers. • Producing the PRD requirements and input into the functional requirements and detail milestones. Work closely with development teams to create detailed requirement documents for integration development projects, outlining functionality, specifications, and acceptance criteria. • Define user stories with acceptance criteria and prioritise the existing backlog making sure the plan and company vision is executed in a structured manner. • Be the interface with developers to clarify requirements, dissolve blockers, and answer inquiries. • Integration Strategy: Collaborate with users and leads to identify integration needs and prioritise feature requests for integration development. • Partnership Management: Cultivate and maintain partnerships with integration partners to expand the ClickSend ecosystem and offer comprehensive solutions to our customers. • Contractor Management: Source and manage contractors for the development of plugins, extensions, and native integrations, ensuring high-quality deliverables and adherence to project timelines. • Help Documentation: Create comprehensive help documents and guides for integrations and the core product to facilitate seamless onboarding and usage for customers and internal teams. • Listing Management: Maintain and update the marketplace with accurate information and ensure compatibility with new integrations and updates. • Integrations Maintenance: Oversee the ongoing maintenance and functionality of integrations, plugins, and extensions, troubleshooting issues and ensuring optimal performance. • Marketing Assets: Collaborate with marketing teams to prepare and supply accurate descriptions, logos, headers, and information for partner integrations and contractor-developed solutions. • Integration Releases: Coordinate the release of integrations, managing the development lifecycle from planning to deployment. • Integrations Support: Provide support for integration-related inquiries and issues through support channels, ensuring timely resolution and customer satisfaction. • Champion and lead internal product information, training, and update sessions to enable the wider ClickSend team to be aware of the short and long-term objectives and direction of the Integrations product Team. • Conduct user acceptance and milestone testing, report bugs, and approve features/ products before release. • Plan and prioritise releases and align with other stakeholders on release plans of new integrations and help docs. • Communicate the progress of product deliveries with relevant stakeholders and customers and set the correct expectations for the delivery of new functionalities.

Requirements

• Experience in SaaS development – in a technical lead capacity. • A proactive approach to setting initiatives and solving problems with the team. • The ability to voice your opinions and ask questions. • Previous working experience as a product owner in an agile SaaS environment. • Can demonstrate a strong understanding of agile methodologies, requirements gathering, prioritisation, identifying and addressing constraints, dependencies, and risks. • Strong experience collaborating with technical teams to translate business requirements to customer user stories. • Ability to build great relationships with the team and stakeholders. An aptitude for teamwork and collaboration • Experience with MS office, Google docs, Confluence and Jira.

Benefits

• WORK FROM HOME: Our flexible remote work offering allows you to work from home, where you can be the most productive and successful. • CELEBRATE YOU: By providing a day off for your birthday, we want you to take the time to celebrate the year your have had with your nearest and dearest. • TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. • STAY HEALTHY: We offer comprehensive market competitive medical insurance. A variety of supplemental plans are also provided to meet your individual needs. • STAY CONNECTED: Receive a generous monthly home internet allowance. • CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.