Mid Market Customer Success Manager

October 20, 2024

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Singular

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Singular is a company that focuses on privacy and the optimization of user data for marketing purposes. It uses cookies to enhance site functionality and for remarketing. Singular provides marketing analytics, cost aggregation, and integrates various marketing technologies to offer a unified platform for customer journey analysis. With its solutions, it helps companies obtain a complete view of ROI and optimize their advertising strategies. Singular is known for its strong capabilities in mobile attribution, cross-device attribution, and fraud prevention, making it an invaluable tool for businesses seeking accurate and actionable cross-platform analytics.

Mobile Advertising • Mobile Analytics & Reporting • Creative Optimization • User Acquisition • ROI Analysis

51 - 200 employees

☁️ SaaS

📋 Description

• The Customer Success team here at Singular is the central touchpoint for our biggest and most advanced customers • You’ll be responsible for managing the customer relationship, coordinating internally with product, marketing, and other teams • You’ll drive product adoption and guide the customer to take full advantage of the Singular platform • You will have the opportunity to help some of the world’s most influential companies solve their toughest data problems • You’ll be the quarterback for a select portfolio of enterprise customers responsible for driving impactful outcomes and growth • You’ll act as the primary business point of contact for all of your clients • Someone who can truly drive transformation and create customers for life • Gain a deep understanding of the business needs of your clients and create tangible, long-term goals • Develop and deliver a roadmap to success • Manage the customer relationship, acting as trusted advisor to executive and senior leadership in various departments • Partner with the Sales team to advance account renewals and expansion • Analyze your portfolio, identify risks and opportunities and prioritize for impact • Communicate performance opportunities and technical overviews to coordinate solutions internally across various teams • Become an expert on the Singular platform and integrations • Have fun with it all!

🎯 Requirements

• Ideally 5+ years of experience in Management Consulting or Customer Success • Experience in working with complex technologies, several different stakeholders across different divisions • Strong leadership skills • Impressive executive presence and communication skills • Extremely data driven. This means you have the ability to understand data sets and leverage this data to drive customer outcomes and adoption • A proven track record in a consulting role and customer facing environment. Ability to leverage your business acumen to assess client needs and drive outcomes is critical to success in this role • Industry experience would be to your advantage but not necessary. Specifically familiarity in mobile, data-driven marketing and SaaS solutions for marketing. • Expertise in leading meetings with strong presentation skills will play a big role in your success here at Singular • Excellent collaborator with the skills needed to engage across multiple teams to drive the outcomes needed to ensure success