Mid Market Customer Success Manager
October 20
Description
• The Customer Success team here at Singular is the central touchpoint for our biggest and most advanced customers • You’ll be responsible for managing the customer relationship, coordinating internally with product, marketing, and other teams • You’ll drive product adoption and guide the customer to take full advantage of the Singular platform • You will have the opportunity to help some of the world’s most influential companies solve their toughest data problems • You’ll be the quarterback for a select portfolio of enterprise customers responsible for driving impactful outcomes and growth • You’ll act as the primary business point of contact for all of your clients • Someone who can truly drive transformation and create customers for life • Gain a deep understanding of the business needs of your clients and create tangible, long-term goals • Develop and deliver a roadmap to success • Manage the customer relationship, acting as trusted advisor to executive and senior leadership in various departments • Partner with the Sales team to advance account renewals and expansion • Analyze your portfolio, identify risks and opportunities and prioritize for impact • Communicate performance opportunities and technical overviews to coordinate solutions internally across various teams • Become an expert on the Singular platform and integrations • Have fun with it all!
Requirements
• Ideally 5+ years of experience in Management Consulting or Customer Success • Experience in working with complex technologies, several different stakeholders across different divisions • Strong leadership skills • Impressive executive presence and communication skills • Extremely data driven. This means you have the ability to understand data sets and leverage this data to drive customer outcomes and adoption • A proven track record in a consulting role and customer facing environment. Ability to leverage your business acumen to assess client needs and drive outcomes is critical to success in this role • Industry experience would be to your advantage but not necessary. Specifically familiarity in mobile, data-driven marketing and SaaS solutions for marketing. • Expertise in leading meetings with strong presentation skills will play a big role in your success here at Singular • Excellent collaborator with the skills needed to engage across multiple teams to drive the outcomes needed to ensure success
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