Singular
Mobile Advertising • Mobile Analytics & Reporting • Creative Optimization • User Acquisition • ROI Analysis
51 - 200
Senior Product Support Engineer
2 days ago
Singular
Mobile Advertising • Mobile Analytics & Reporting • Creative Optimization • User Acquisition • ROI Analysis
51 - 200
Description
• Be the first point of contact for Singular’s clients and partners, troubleshoot issues or escalate them internally • Research, debug and solve client’s issues • Work closely with Support, Product and Engineering teams to improve and grow the product offering • Serve as an advocate for customers with the product organization • Become an expert in mobile marketing and Singular’s product offering • Play a significant role in the growth and development of our customer support competency
Requirements
• 3-5 years of experience in Technical Support or QA • Previous experience in a B2B SaaS company – an advantage • B.E / BCA / MCA required in a relevant technical field • Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two
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