Sirius Support
Sirius Support is a company that specializes in providing outsourced support services, including customer support, technical support, call center, and back office outsourcing. They serve a diverse range of clients, including eCommerce businesses, SaaS companies, startups, telecoms, and membership organizations. Sirius Support focuses on optimizing customer success and support services to help businesses grow by allowing them to focus on their core functions. They offer a tailored approach to service delivery, ensuring that their support teams act as an extension of their client's brand to enhance customer experience and satisfaction. With the ability to quickly spin up teams and handle seasonal demand fluctuations, Sirius Support strives to be a partner in success for their clients.
Customer Service Executive, English and Spanish speaking
February 3
Sirius Support
Sirius Support is a company that specializes in providing outsourced support services, including customer support, technical support, call center, and back office outsourcing. They serve a diverse range of clients, including eCommerce businesses, SaaS companies, startups, telecoms, and membership organizations. Sirius Support focuses on optimizing customer success and support services to help businesses grow by allowing them to focus on their core functions. They offer a tailored approach to service delivery, ensuring that their support teams act as an extension of their client's brand to enhance customer experience and satisfaction. With the ability to quickly spin up teams and handle seasonal demand fluctuations, Sirius Support strives to be a partner in success for their clients.
📋 Description
• Full-time remote position in customer service support working with a global team • Collaborate on inbound technical support phone calls • Handle tickets sent via the ticketing system
🎯 Requirements
• Stable internet connection of at least 10 Mbps • Laptop, desktop, PC, Mac, or Linux based operating system • Dual core processor with at least 8GB of RAM • Webcam and headset • Quiet place to work • Intermediate to advanced skills in MS Excel and Sheets • Excellent command of the English language
🏖️ Benefits
• Opportunity to work with skilled people • Hands-on experience in multiple disciplines • Daily and weekly coaching sessions • Regular employee engagement
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