Sirius Support
Sirius Support is a company that specializes in providing outsourced support services, including customer support, technical support, call center, and back office outsourcing. They serve a diverse range of clients, including eCommerce businesses, SaaS companies, startups, telecoms, and membership organizations. Sirius Support focuses on optimizing customer success and support services to help businesses grow by allowing them to focus on their core functions. They offer a tailored approach to service delivery, ensuring that their support teams act as an extension of their client's brand to enhance customer experience and satisfaction. With the ability to quickly spin up teams and handle seasonal demand fluctuations, Sirius Support strives to be a partner in success for their clients.
Customer Service Executive, English and Spanish speaking
August 27, 2024
Sirius Support
Sirius Support is a company that specializes in providing outsourced support services, including customer support, technical support, call center, and back office outsourcing. They serve a diverse range of clients, including eCommerce businesses, SaaS companies, startups, telecoms, and membership organizations. Sirius Support focuses on optimizing customer success and support services to help businesses grow by allowing them to focus on their core functions. They offer a tailored approach to service delivery, ensuring that their support teams act as an extension of their client's brand to enhance customer experience and satisfaction. With the ability to quickly spin up teams and handle seasonal demand fluctuations, Sirius Support strives to be a partner in success for their clients.
📋 Description
• Work on tickets sent via the ticketing system • Handle inbound technical support phone calls from customers
🎯 Requirements
• Prior experience in Customer or Technical Support in a high volume, high quality environment • Ability to think fast on your feet • Agility in approach • Concise and precise communication • Quick and proficient typing skills • Go-getter attitude and proactive approach • Willingness to work on rotating shifts
🏖️ Benefits
• Fully remote work environment • Opportunity for employee engagement and development • Access to coaching and mentoring • Exposure to multi-disciplinary areas
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