Technical Support

August 27

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Sirius Support

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 20

🤝 B2B

☁️ SaaS

📡 Telecommunications

Description

• Provide Level 1-2 technical support via phone, email, and remote access. • Diagnose and resolve hardware, software, and network problems. • Collaborate with team members and maintain detailed documentation. • Perform routine system maintenance tasks. • Proactively identify and prevent IT issues. • Ensure adherence to service level agreements (SLAs).

Requirements

• High school diploma or equivalent; technical certifications a plus. • Prior remote IT support experience. • Familiarity with Office 365 applications. • Basic networking knowledge (TCP/IP, DNS, DHCP). • Strong problem-solving and communication skills. • Customer-focused and adaptable to new technologies.