Technical Support

August 27

Apply Now

Receive Emails with Similar Jobs

Sirius Support

WebsiteLinkedInAll Job Openings

Sirius is your partner in enabling a wholly remote workforce as part, or all of your support needs.

51 - 200

Description

• Provide Level 1-2 technical support via phone, email, and remote access. • Diagnose and resolve hardware, software, and network problems. • Collaborate with team members and maintain detailed documentation. • Perform routine system maintenance tasks. • Proactively identify and prevent IT issues. • Ensure adherence to service level agreements (SLAs).

Requirements

• High school diploma or equivalent; technical certifications a plus. • Prior remote IT support experience. • Familiarity with Office 365 applications. • Basic networking knowledge (TCP/IP, DNS, DHCP). • Strong problem-solving and communication skills. • Customer-focused and adaptable to new technologies.