Sirius Support
Sirius Support is a company that specializes in providing outsourced support services, including customer support, technical support, call center, and back office outsourcing. They serve a diverse range of clients, including eCommerce businesses, SaaS companies, startups, telecoms, and membership organizations. Sirius Support focuses on optimizing customer success and support services to help businesses grow by allowing them to focus on their core functions. They offer a tailored approach to service delivery, ensuring that their support teams act as an extension of their client's brand to enhance customer experience and satisfaction. With the ability to quickly spin up teams and handle seasonal demand fluctuations, Sirius Support strives to be a partner in success for their clients.
Technical Support
August 27, 2024
Sirius Support
Sirius Support is a company that specializes in providing outsourced support services, including customer support, technical support, call center, and back office outsourcing. They serve a diverse range of clients, including eCommerce businesses, SaaS companies, startups, telecoms, and membership organizations. Sirius Support focuses on optimizing customer success and support services to help businesses grow by allowing them to focus on their core functions. They offer a tailored approach to service delivery, ensuring that their support teams act as an extension of their client's brand to enhance customer experience and satisfaction. With the ability to quickly spin up teams and handle seasonal demand fluctuations, Sirius Support strives to be a partner in success for their clients.
📋 Description
• Provide Level 1-2 technical support via phone, email, and remote access. • Diagnose and resolve hardware, software, and network problems. • Collaborate with team members and maintain detailed documentation. • Perform routine system maintenance tasks. • Proactively identify and prevent IT issues. • Ensure adherence to service level agreements (SLAs).
🎯 Requirements
• High school diploma or equivalent; technical certifications a plus. • Prior remote IT support experience. • Familiarity with Office 365 applications. • Basic networking knowledge (TCP/IP, DNS, DHCP). • Strong problem-solving and communication skills. • Customer-focused and adaptable to new technologies.
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