Release Engineer

5 days ago

Apply Now

Receive Emails with Similar Jobs

Sitetracker

WebsiteLinkedInAll Job Openings

project management • cloud software • smart city • utilities • alternative energy

201 - 500

Description

• As a Release Engineer at Sitetracker, you are positioned at the forefront of our customer engagement. You play an indispensable role in enhancing client experiences through the strategic upgrading of their platforms and the seamless migration of managed packages into our core offerings. • This pivotal role demands robust technical acumen, outstanding problem-solving abilities, and a profound commitment to customer satisfaction. • In this capacity, you will collaborate extensively with colleagues across the Upgrades, Engineering, Product, and Customer Success teams. Your mission will be to drive the upgrade processes forward, navigating challenges with skillful communication and a proactive approach. • You will be instrumental in addressing and resolving customer concerns during upgrades, ensuring their needs are met promptly and precisely. • By joining our team, you contribute to our mission of delivering excellence and innovation in customer service, setting new standards in technology upgrades, and fostering a collaborative and dynamic work environment.

Requirements

• Leverage Salesforce Administration Expertise Daily: Utilize your deep knowledge of Salesforce administration to enhance daily operations and contribute to team efforts. • Customer Collaboration: Engage directly with external customers to understand, replicate, diagnose, and resolve technical or configuration issues throughout the upgrade process. • Content Creation: Develop instructional videos and comprehensive documentation that guide customers toward a successful upgrade experience. • Responsive Communication: Efficiently manage customer inquiries through virtual meetings, email correspondence, and case logs, ensuring timely and precise responses. • Effective Communication Skills: Communicate clearly and listen attentively during virtual meetings and in all written communications, ensuring understanding and effective dialogue. • Detailed Documentation: Consistently record discussions and solutions in a clear and concise manner to ensure accuracy and clarity for future reference. • Professional Composure: Maintain calm and composed interactions, swiftly and effectively responding to customer needs, even in high-pressure situations. • Simplify Complex Concepts: Explain complex technical concepts in a straightforward and relatable manner that aligns with customers' business needs. • Collaborative Teamwork: Work independently as well as collaboratively with other release engineering staff, quality assurance, engineering, sales, marketing, operations, and administrative teams to resolve issues related to upgrade configurations. • Flexible Scheduling: Be willing to work flexible schedules, including evenings, weekends, or holidays, to meet project demands and customer needs. • Community Engagement and Knowledge Sharing: Develop and review content for the community and knowledge base, helping to foster an informed and engaged user base.