Legal Support Expert
Yesterday
Description
• Communicate with customers via chat, assisting them with any legal-related issues; • Respond to client inquiries on legal topics via online platforms and tools; • Consult and resolve client inquiries with expert answers; • Research regulations, laws, and legal articles for general legal information; • Build up a FAQ; • Escalate to internal resources and collaborate on resolutions; • Receive about 3 chats per shift (simultaneously); • Follow guides to provide quality service; • Work in Zendesk and Zendesk Chat; Knowing this software will be a plus; • Monitor new requests with priorities during the shift;
Requirements
• Ukrainian law or international law degree (4th+ year of university is a plus); • At least 6 months of experience in Ukrainian law firm (will be a plus); • Must have excellent legal English (B2+) written and professional communication; • Must meet minimum performance standards set by the company from any location (home-based, or hybrid); • Minimum system requirements: Internet speed of 25 Mbps or greater, Download speed of 1 Mbps or greater, Upload speed of 6 Mbps or greater, At least 8 GB of RAM, Intel Core i5 or AMD Ryzen 5 Quad Core;
Benefits
• Remote work format. You can work from anywhere in Ukraine or the world; • 20 vacation days per year; • Unlimited sick leave days with a certificate from a doctor; • Medical insurance, corporate doctor; • Schedule 3/3 (Morning, Evening, Night shift, 3 days off): Morning 07:00 - 17:00. Evening 16:00 - 01:00. Night 23:00 - 07:00; • Career opportunities to develop your professional skills;
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