Technical Support Manager
Yesterday
Description
• Assist customers via chat when it comes to technical matters in English. • Assist customers with different requests such as "I forgot my Gmail password, how do I reset it?", "Help reinstall Windows", "Cannot connect to the printer ;(" • Follow all the necessary guides to provide quality service. • Work in Zendesk and Zendesk Chat. Knowing this software will be a plus. • Monitor the new requests with the same priorities during the shift.
Requirements
• English spoken and written: an Upper Intermediate (B2) or Advanced (C1) level. • 6 months+ of experience working in a customer support or billing support department; will be a plus. • Experience dealing with chargebacks; will be a plus. • Have a good understanding of popular software, online services, and different operating systems.
Benefits
• Remote work format. You can work from anywhere in Ukraine or the world. • 20 vacation days per year. • Schedule 3/2 (Morning, Evening, Night shift, 2 days off): Morning 07:00 - 16:00. Evening 16:00 - 00:00. Night 00:00 - 07:00. • Career opportunities to develop your professional skills.
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