Technical Program Manager - Events

February 18

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+22 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $80k - $100k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Technical Program Manager

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Skillable

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Skillable is a leader in performance-based learning, providing virtual IT labs and hands-on training environments. Their solutions range from employee skill development and job readiness to customer and partner enablement through performance testing and skill validation environments. Skillable aims to connect learning to work, helping businesses drive job readiness and product adoption through scalable, hands-on virtual labs. Their platform supports technical sales demos, customized software training, and certification, making them a valuable partner for training organizations and global system integrators. With a strong emphasis on security, Skillable provides ISO 27001 and SOC 2 certified environments, integrating with AWS and Azure security services.

virtualization tools • training management applications • virtual machine hosting • eLearning delivery • cloud slice

51 - 200 employees

📚 Education

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2021-03

📋 Description

• The Technical Program Manager, Events will be responsible for creating and owning the customer experience throughout the event lab delivery’s lifecycle. • Manage customer event program portfolio and ensure transparency of timing and deadlines company-wide. • Work with managers and stakeholders internally to align and assign team members and technical resources to support all scheduled activities, including creating, documenting, and regularly maintaining project plans of on-site and virtual customer events. • Represent departmental functions and goals during communications and calls with customers and stakeholders, participating in sales motions, demos and other go to market activities as necessary. • Manage deployment of on-prem and cloud infrastructure for customer deliveries as needed. • Assist in identifying new opportunities to ensure competitive growth and advantage across Skillable’s product offering. • Own the event statement of work details to ensure all parts of the program are running smoothly, classes and events are performing well, and plans are in place to support customers. • Partner with leadership on strategic goals and emerging trends with upcoming deliveries. • Serve as a subject matter expert on Skillable’s platform to the customer. • Partner cross-functionally to ensure effective flow of communication and all critical milestones are met while keeping all key stakeholders appropriately engaged. • Identify and address problems and risks while ensuring ongoing and updated program progress and applicable documentation is updated. • Review program goals regularly appropriately align and adjust deliverables to anticipated program outcomes and to plan for scalability and sustainability. • Regularly evaluate and assess the event programs’ strengths and weaknesses, data, capacity and overall execution to understand useful trends in future decision making and drive improvement of internal processes. • Define resources needed and create project plans for customer events and large deliveries to ensure success. • Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis. • Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles. • Work intelligently and ensure that the Customer Events Manager is aware of problems or issues which negatively affect productivity. • Other strategic business initiatives or cross-functional project involvement as required. • Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis.

🎯 Requirements

• Bachelor’s degree OR related equivalent professional experience. • 8+ years working closely with customers in a role that focuses on guiding and advising customers. • Expertise with tech ed platforms, products, and the Skillable customer ecosystem preferred. • Experience with various cloud providers (for example, Azure, AWS), virtualization, imaging, learning management systems, and Zendesk desired. • Ability to travel domestically and internationally (up to 50%) for on-site management of events to ensure full success and reconciliation. • Experience with complex conferences and events of varying scale. • Experience working cross-functionally and promoting collaborative partnerships to drive results. • Proven ability to deliver success in fast-paced, high-pressure environment situations. • Proven ability to work and communicate effectively to various audiences/levels including leadership through various mediums. • Proven ability to multi-task, prioritize, and meet deadlines and Company standards. • Experience understanding the needs and expectations of the customers and ensure that they are met or exceeded. • Data collection and analysis skills. • Naturally inquisitive with a desire to solve problems and dig into detailed analysis. • Thorough understanding (or willingness to learn expeditiously) of business operations and processes. • Interest and ability in mentoring other team members as applicable.

🏖️ Benefits

• Fully remote with a monthly stipend to pay for office services and supplies • Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options. • 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements. • Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave. • Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week. • Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!